A SAFER J.JILL IN-STORE SHOPPING EXPERIENCE
From the start of this challenging time, your safety, as well as the safety of our associates,
has always been our priority—and that’s not going to change. We want to acknowledge that
we’re all adjusting to a new normal.
Here are the safer shopping practices we’ve put into place:
All of our stores have been professionally
sanitized prior to reopening. Associates are
cleaning common hard surfaces with increased
frequency. This includes our cashwrap area,
concierge, fitting rooms and lounge areas.
Hand sanitizer will always be visible
Associates are wearing masks and we
encourage you to do the same while
shopping with us. They’re limiting how
much they handle merchandise before it’s
wrapped up for you. From unpacking and
steaming to setting the floor and helping
you select new styles, we’re working with
an abundance of caution.
We’re limiting the number of customers
who can shop in our stores at one time.
Floors are marked with 6-foot guides at
our cashwrap as a visual reminder of
Whether you’ve shopped with us in-store,
online or through our catalog, we’re
extending our return and exchange window
to help accommodate our temporary store
closures due to COVID-19. We'll accept all
returns and exchanges for purchases made
in 2020 for 60 days from your local store's
reopening or 90 days from your original
purchase date. Please allow additional time
for your return or exchange to be processed.
We’ll follow your local government’s
direction on whether to continue to provide
our recyclable kraft paper shoppers, or
allow you to use your own reusable tote.
Also, please know our associates will not be
able to hold your personal belongings and
shopping bags while you’re in our store.
Associates will guide you to open
rooms by appointment to limit the
number of customers inside this area.
This new practice allows associates the
opportunity to properly clean and
sanitize each room between customers.
We appreciate how supportive you’ve been—following us @jjillstyle on social media and making purchases
through JJILL.COM. Helping you look good and feel great is what we do best. And without you,
there’s no us, so thank you for being a loyal customer.