Returns made easy
Thank you for being a J.Jill customer. We love that you appreciate our monthly thoughtfully designed collections. We want you to feel great and look great in everything you purchase from us. It’s a thrill to hear from you, and we welcome any feedback you may have about our styles or how your order was handled. We’re always here for you.
We’re happy when you’re happy. If you’re not completely satisfied with your J.Jill purchase, we’ll gladly accept returns of unworn, unwashed, undamaged or defective merchandise within 90 days of the original purchase. If returned with the original receipt, you’ll receive an exchange, refund or credit for the original purchase price. If returned without a receipt, you’ll receive an exchange or merchandise credit for the current selling price.
Once your credit is applied to your credit card and/or your refund or merchandise credit is processed, you’ll receive a confirmation email. If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a J.Jill Merchandise Credit can be issued. Returns with PayPal can be made both online and in stores.
Returns should be as easy as shopping with us, because we understand things can happen. So, you have options.
Choose your favorite below:
Print your own label.
For simple returns, it’s the fastest way to receive your refund—and we all love FAST.
Visit the Order Status page in the Customer Service section on JJILL.COM. Click “initiate your return” to begin the return process. (Please know, exchanges cannot be made using this return method.) Follow the simple prompts to generate your return label. Print the label and affix it to your return package. Ship your return using FedEx or USPS. We’ll deduct a return processing fee of $6.95 from your return order refund. Your refund process will begin once your package is scanned by your carrier. You should expect to see a refund on your original form of payment within 48 hours. Of course, you’ll be able to track your package online.
Return to our stores. We love helping you in person.
(US orders only) Items purchased via JJILL.COM or our J.Jill catalog can be returned to a J.Jill store. Returns should be accompanied by an order receipt and the credit card used (if applicable). Without your order receipt, a merchandise credit will be issued for the current selling price of the item(s) you’re returning. Find a J.Jill store near you by calling 1.800.498.9960 or use our store locator. Please allow two billing cycles for refunds to appear on your credit card statement.
Use the SmartPost return service label. No printer? No problem. Use the label we’ve provided.
Pay nothing up front. Complete our return exchange form enclosed in your shipped package. If the item was a gift, please include your name and address in the area labeled “gift return.” Pack your merchandise securely and enclose the return form. To save time and effort, affix the SmartPost label (postage paid) and drop your package in the mail, give it to your postal carrier or take it to the post office. Upon receipt of your return, we’ll deduct a return processing fee of $6.95 from your return order refund/credit or merchandise credit. The SmartPost label is valid on US orders only. Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.
You choose the carrier.
Apply the return postage due shipping label provided with your invoice and take your package to the carrier of your choice. Pay the return postage at the time you send us your return. We recommend using a form of insurable delivery.
ShopRunner members—your return shipping is on us.
For a return, follow any of the steps above and you won’t be charged the return shipping fee.
Returns and exchanges may be mailed to:
100 Birch Pond Drive
PO Box 2001
Tilton, NH 03276-9900
Please accept our apologies that we cannot accept C.O.D. returns.
For additional information, please email us anytime or chat now with a Customer Service representative.
If you need to make an exchange, call us toll-free at 1.800.343.5700, between 7 a.m. and midnight ET, Monday–Saturday, and we’ll send your replacement item right away. To exchange by mail, enclose the item(s) you’d like to exchange, along with the completed shipping invoice indicating what you’d like in exchange.
Please see the three convenient options for sending back your exchange items located above.
catalog/online: Upon your request, a one-time adjustment on full-priced merchandise that has been marked down may be made within 14 days from the date of shipment. To receive your adjustment, please email us anytime, or chat now with a Customer Service representative, 7:00 a.m. to midnight ET, seven days a week.
stores: If your item was purchased at one of our stores, a one-time adjustment on full-priced merchandise that has been marked down may be made within 14 days from the date of purchase. We recommend visiting the specific store where the item was purchased. If that’s not possible, please email us anytime, or chat now with a Customer Service representative.