Contacting Customer Service

Contact us

Email us any time

Live Chat

Have a question? We'll have an answer for you in an instant! 8 a.m to midnight ET, seven days a week

Phone

Call Customer Service at
1.800.343.5700
To place an order call
1.800.642.9989
We're here to help, 7a.m to
midnight ET seven days a week
For international orders call
1.603.266.2600

Store locator

Click here or call 1.800.498.9960 for store locations or to request a catalog

Questions about your J.Jill credit Card bill

1.800.329.9713
(TDD/TTY: 1.888.819.1918)
for a customer service representative
8 a.m to 9 p.m ET, Monday-Saturday or use our automated service 24 hours a day
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