Forgot My Account Password?

Enter the e-mail address you provided when you registered, and we will send you instructions for resetting your forgotten password.

Note: Email addresses should be entered in lowercase and are case sensitive. Once you submit your email address, you have 30 minutes to reset your password.

To ensure receipt of J.Jill emails, please add customerservice@jjill.com to your Address Book.

Need assistance? Chat with a J.Jill Representative

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