returns made easy
"We’re happy when you’re happy. If you are not completely satisfied with your J. Jill purchase, we will gladly accept returns of merchandise that is unworn, unwashed, undamaged or does not meet your quality expectations within 90 days of the original purchase. If returned with the original receipt, you will receive an exchange, refund or credit for the original purchase price. If returned without a receipt, you will receive an exchange or merchandise credit for the current selling price."

Once your credit is applied to your credit card and/or your refund or merchandise credit is processed, you will receive a confirmation email.

To save you time and effort, we've provided you with three return options:

Return at our stores:
(US orders only)
Orders placed via the J. Jill catalog or web site can be returned to a J. Jill store (outlets included). Returns should be accompanied by an order receipt and the credit card used (if applicable). Without your order receipt, a merchandise credit will be issued for the current selling price of the item(s) you are returning.

Use the SmartPost return service label.   
Pay nothing up front.   
Complete our return exchange form enclosed in your shipped package. If the item was a gift, please include your name and address in the area labeled “gift return”. Package your merchandise securely, enclosing our return form. To save time and effort, affix the SmartPost label (postage paid) and drop your package in the mail, give it to your postal carrier, or take it to the post office. Upon receipt of your return, we will deduct a return processing fee of $6.95 from your return order refund/credit or merchandise credit.

The SmartPost label is valid on U.S. orders only.

Please allow up to two billing cycles for refunds to appear on your credit card statement. Original shipping and processing fees are nonrefundable.

Returns and exchanges may be mailed to:
J. Jill
100 Birch Pond Drive
PO Box 2001
Tilton, NH 03276-9900

Sorry, we cannot accept C.O.D. returns.

For additional information, please email us anytime or call 1.800.343.5700.

If you need to make an exchange, just call us toll-free at 1.800.343.5700, between 7 a.m. and 11 p.m. ET, Monday-Saturday, and we'll send your replacement item right away. To exchange by mail, enclose the items you would like to exchange, along with the completed shipping invoice indicating what you would like in exchange.

Please see the two convenient options for sending back your exchange items located above.

price adjustments
catalog/online: Upon your request, a one-time adjustment on full-price merchandise that has been marked down may be made within 14 days from the date of shipment. To receive your adjustment, please email us anytime, or call 1.800.343.5700, 7:00 a.m. to 11:00 p.m. ET, Monday-Saturday.

stores: If your item was purchased at one of our stores, a one-time adjustment on full-price merchandise that has been marked down may be made within 14 days from the date of purchase. We recommend visiting the location where the item was purchased. If that is not possible, please email us anytime, or call 1.800.343.5700.