Privacy Policy
At J. Jill, we understand your concerns about online security and privacy. We seek
to ensure that your personal and payment information is secure and your privacy
is respected. We hope this policy statement provides you with answers to the questions
you may have about our privacy and security policies. If you have further questions,
please contact us by phone at
1.800.343.5700 or
email us anytime.
What information do we collect?
In order to provide the services you request, we ask you for certain kinds of personal
information. When you sign up with us, visit our web site, request to "chat"
with a customer service associate, send us an email, place an order or make a purchase
at our stores, you provide us with certain personally identifiable information,
such as your name, email address, postal address, phone number and credit or debit
card number. If you participate in one of our promotions, contests or surveys, you
may provide us with additional personal information such as your age or date of
birth. In addition to this information, we also maintain a record of your purchases
from jjill.com, our catalog and our stores. On occasion, we may combine information
you provide with other demographic information available to us.
In addition, for each visitor to the web site, our web server automatically collects
the following non-personally identifiable information: your Internet service provider's
address, the referring URL, and information on the pages you access on our site.
What do we do with the information we collect?
When we take an order on the phone or when you make a purchase online or at a store,
we use your information to process your order or purchase, answer questions you
may have, mail catalogs to you, and provide you with periodic emails and mailings
about our merchandise and promotions. From time to time we may also send you email
offers on behalf of marketing partners whose products and/or services we think may
be of interest to you.
Currently, we also gather online information about your purchases and shopping activities
to improve the content of our web site, to enhance your online shopping experience,
and to use in future marketing and promotional activities for our web site, our
catalogs and our J. Jill stores.
Will J. Jill share my information with third parties?
In some instances, we use third party companies to provide services for us, including assistance
in maintaining and managing customer information, providing customer and Internet services, taking
and fulfilling orders, conducting J. Jill promotions and surveys, and communicating effectively with
our clients. Some of these vendors are given access to some or all of the information you provide to
us, including your email address and credit card information, and may use cookies on our behalf.
Except as disclosed in this Policy, J. Jill does not authorize such third parties to make use of personally
identifiable information other than to provide J. Jill with these services. If you apply for the J. Jill credit
card online, you provide the personal information needed to process your application (including your social security number)
directly to World Financial Capital Bank (WFCB), the issuer and the administrator of the credit card program.
If you apply for the J. Jill credit card by phone or in the stores, we collect that information from you and
provide it to WFCB. WFCB is independent of J. Jill and has its own privacy and security policies.
We use third-party service providers to serve ads on our behalf across the Internet.
They may collect anonymous information about your visits to our Web site, and your
interaction with our products and services. They may also use information about
your visits to this and other Web sites to target advertisements for goods and services.
This anonymous information is collected through the use of a pixel tag, which is
industry standard technology used by most major web sites. No personally identifiable
information is collected or used in this process. They do not know the name, phone
number, address, email address, or any personally identifying information about
the user. If you would like more information about this practice and your choices
for opt-out,
click
here.
Does J. Jill use cookies?
J. Jill regularly uses cookies (and other similar tracking technologies) to help
us keep track of your order as you visit on our site. Cookies are bits of information
that are automatically stored on your computer to recognize your preferences. Cookies
stay on your computer unless erased by the user.
We also currently use the services of a marketing company to help us measure the
effectiveness of our advertising and how visitors use our site. To do this, we use
web beacons and cookies provided by our marketing company on this web site. The
type of information we collect includes the areas of the web site visited and information
about transactions made. By supplementing our records, this information helps us
learn what kinds of customers our site attracts, which of our products most interest
our customers, and what kinds of offers our customers like to see. We may also use
the data collected by the marketing company to conduct specialized marketing programs.
As a visitor to jjill.com, you may "opt out" of the collection by such
company of such data. To opt out, go to
http://wwu.jjill.com/optout.html.
You also have the option to refuse cookies altogether by turning them off in your
browser.
How do I request to be removed from your email lists?
If you do not want to receive our emails, you may submit your request to unsubscribe
directly at jjill.com. To access this feature,
click here.
In addition, if you have received an email from J. Jill, you may also respond with
the word "unsubscribe" in the subject line. You may also
email us anytime,
or contact us by phone at
1.800.343.5700, or via the mail at the following
address: J. Jill, Customer Preference Service, P.O. Box 2006, 100 Birch Pond Drive,
Tilton, NH 03276-9900. Please note, however, such requests may take up to 10 business
days to process. Please also note that when you order from us, we may still need
to contact you with regard to questions or information about your order.
How do I request to be removed from your calling lists?
To request that we remove your name from our calling lists, please call
1.800.343.5700.
You can also
email us anytime,
or write to us at J. Jill, Customer Preference Service, P.O. Box 2006, 100 Birch
Pond Drive, Tilton, NH 03276-9900. Please include your name and phone number in
the message. Please note, however, such requests may take up to 30 days to process.
Please also note that when you order from us, we may still need to contact you with
regard to questions or information about your order.
How do I request to be removed from your postal mailing lists?
To request that we remove your name from our postal mailing lists, please call
1.800.343.5700.
You can also
email us anytime,
or write to us at J. Jill, Customer Preference Service, P.O. Box 2006, 100 Birch
Pond Drive, Tilton, NH 03276-9900. Please include your name and mailing address
in the message. Please note, however, that you may receive additional mailings,
but you can expect that to cease in 6—8 weeks. Please also note that when you
order from us, we may still need to contact you with regard to questions or information
about your order.
How do I request that my information not be shared with non-affiliated
companies?
If you do not want J. Jill to share information about you with non-affiliated companies,
please call
1.800.343.5700. You can also
email us anytime,
or write to us at J. Jill, Customer Preference Service, P.O. Box 2006, 100 Birch
Pond Drive, Tilton, NH 03276-9900. Please include your name and mailing address
in the message.
Please note, however, such requests may take up to 6-8 weeks to process.
What steps does J. Jill take to secure information on the web
site?
The jjill.com web site makes use of Secure Socket Layer (SSL) technology to encrypt
credit card and billing information while it is transmitted to jjill.com. Your computer
must be SSL-enabled to ensure secure transfer of your credit card information. When
we transfer and receive financial and other types of sensitive information, we redirect
visitors to a secure server. Our browser technology is designed to ensure that no
one outside of our professional billing staff will have access to your credit card
information. If you are having trouble with your browser, you can email your technical
questions to
techhelp@jjill.com for assistance.
If you are more comfortable ordering over the phone, call a customer service representative
at
1.800.343.5700, 7 a.m. to 11 p.m. ET, seven days a week, or fax credit
card orders to
1.603.266.2802.
Privacy of Young Children
We are concerned about the privacy of young children and we do not knowingly collect
any personal information from a child under 13 years of age.
Technical Specifications
The J. Jill web site is designed for use with the latest versions of Internet Explorer
and Netscape Navigator. If you currently use older versions of these browsers (including
Internet Explorer 3.0 or earlier, Netscape Navigator 3.0 or earlier, and AOL 3.0
or earlier), you may experience technical difficulties with online ordering. As
mentioned above, your computer must be SSL-enabled to ensure secure transfer of
your credit card information.
Policy Changes
We may, from time to time, use customer information for new, unanticipated uses
not previously disclosed in our privacy notice. If our information practices change
at some time in the future, we will post those policy changes on our web site. If
you are at all concerned about how your information is used, you may periodically
check our web site for updates.
Contact Information
J. Jill is a member of the Direct Marketing Association (DMA), and complies with
its standards for use of your information in a manner that respects your wishes.
Upon request, we offer registered visitors the ability to correct inaccuracies in
their contact information. Please feel free to contact us at:
The J. Jill Group, Inc.
P.O. Box 2006, 100 Birch Pond Drive
Tilton, NH 03276-9900
Phone: 1.800.343.5700
email us anytime